Worldprofit Members simply do not know the value of what we have at Worldprofit with tech support.
George is the brains and brawn behind it all, and what he has accomplished in creating all the tools and training is amazing, but it didn’t stop there. He knows every piece of code in these systems and has first hand knowledge of what they do, and how to fix it. Let’s face it, with 2 million people beating on these systems, you are bound to find a situation you could not plan or test for. The gem we have is that tech support (George) is responsive, knowledgeable, and comes up with creative solutions.
I don’t know how many times these days I call a help desk, and just shake my head at the attitudes and lack of customer service you get. No so at Worldprofit.
I have quite a bit of experience with help desk and tech support functions so I know how difficult George’s job is. I did it, I built it, I know what it takes, and I had a TEAM to accomplish what George has done himself.
Tech support is one of those areas that has many unsung heros. The ones that care. The ones that take that extra step. The ones that are willing to work through a difficult problem and push for a solution that is satisfactory for both the system and the customer.
Worldprofit members: YOU HAVE THAT ALL WITH GEORGE.
People do not say it often enough. Thank you George
Richard Moyer CSP, CSE, CNE Retired Senior Member of Technical Staff from Verizon after 32 years. (24 years in IT)